Wilhelm Dangelmaier & Stefan Helmke 
Effektives Customer Relationship Management [PDF ebook] 
Instrumente – Einfuhrungskonzepte – Organisation

This volume brings together articles on three primary elements of globalization: multilateralism, regionalism and unilateralism. Expert contributors investigate the substantive issues of commodity an …

In the spring on 2006, a workshop was held at Michigan State University to honour the career of A. Allan Schmid and his writings about how institutions evolve and how alternative institutions, includ …

Economic and political reforms and globalization in the developing world have led to the emergence of companies that are expanding beyond their national borders into the international arena. The tran …

This book gathers the main scientific outputs related to POREEN, a four-year project on partnering opportunities between Europe and China in the renewable energy and environmental industries, finance …

This book outlines and analyzes the economic development of China between 1949 and 2007. Rather than being narrowly economic, the book addresses many of the broader aspects of development, including …

Businesses that thrive in the 21st century will be those that are smart about ‘engagement’. These businesses are the best at adapting to changing societal concerns, expectations, risks and opportunit …

The advent of the knowledge economy and society has made it increasingly necessary for law reformers and policy makers to take account of the effects of technology upon the law and upon legal and pol …

Strategic airline alliances are an important topic in airline management today, stimulated by poor access of international airlines to large domestic markets such as the USA and EU and the increasing …

This book is written for all managers, in any function, who are tasked with delivering projects at work. It is of particular interest to those managers who have to deal with small- to medium-sized pr …

Based on the concept of corporate social responsibility, this book analyses modern approaches adopted by mining companies that could minimise negative impacts of mining and enhance positive benefits …