Are you a healthcare provider who wants to go above and beyond to transform patients’ lives? Do you want to be respected as a leader in your field? Can you imagine working with passion and purpose every day despite organizational demands? Do you have a desire to grow professionally?
This is a practical and intuitive guide for current and future healthcare providers who want to communicate with dignity, empathy, and compassion.
Discover how to develop strong communication skills and lead your patients to their highest level of recovery function and independence.
In Communication is Care you will find out how to:
1. Define and align your purpose.
2. Practice with compassion and empathy.
3. Listen presently and completely.
4. Guide from a place of integrity.
5. Empower patients to be their own advocates.
6. Focus on solutions, not barriers.
7. Create a safe therapeutic environment.
8. Prevent unnecessary conflict.
9. Reflect and grow with impact.
Table of Content
Personal Note xiii
Introduction xvii
Strategy 1: Define and Align Your Purpose 1
i) Defining Your Personal Purpose 3
ii) Aligning Your Personal and Professional Purposes 5
iii) Your Purpose Protects 8
iv) Your Purpose Matters 8
Strategy 2: Practice with Compassion and Empathy 11
Strategy 3: Listen Presently and Completely 23
Strategy 4: Guide from a Place of Integrity 35
Strategy 5: Empower Patients to Be Their Own Advocates 47
Strategy 6: Focus on Solutions, not Barriers 61
Strategy 7: Create a Safe Therapeutic Environment 73
Strategy 8: Prevent Unnecessary Conflict 85
Strategy 9: Reflect and Grow with Impact 95
A Profound Reflection 101
Shared Reflections 107
Your Reflections 111
References 113
About the author
Jennifer George is a Physiotherapist and was a primary caregiver for more than 10 years. She is transforming the face of healthcare by focusing on communication as the most important tool in patient care She is a consultant to health professionals and a mentor to students on influential communication in healthcare.
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