Jennifer George 
Communication is Care [EPUB ebook] 
9 Empowering Strategies to Guide Patient Healing

Personal Note xiii

Introduction xvii

Strategy 1: Define and Align Your Purpose 1

i) Defining Your Personal Purpose 3

ii) Aligning Your Personal and Professional Purposes 5

iii) Your Purpose Protects 8

iv) Your Purpose Matters 8

Strategy 2: Practice with Compassion and Empathy 11

Strategy 3: Listen Presently and Completely 23

Strategy 4: Guide from a Place of Integrity 35

Strategy 5: Empower Patients to Be Their Own Advocates 47

Strategy 6: Focus on Solutions, not Barriers 61

Strategy 7: Create a Safe Therapeutic Environment 73

Strategy 8: Prevent Unnecessary Conflict 85

Strategy 9: Reflect and Grow with Impact 95

A Profound Reflection 101

Shared Reflections 107

Your Reflections 111

References 113

Jennifer George is a Physiotherapist and was a primary caregiver for more than 10 years. She is transforming the face of healthcare by focusing on communication as the most important tool in patient care She is a consultant to health professionals and a mentor to students on influential communication in healthcare.