‘The incredible social scrutiny and legal risk faced by large, well-known companies and brands makes their response to disasters, protests, or life-threatening incidents an exercise in getting it right . . . every time.’ – Dan Jagt, Retail Distribution Executive
Whether it’s workplace violence threats, natural disasters, or other significant business disruptions, Jason Jones offers a wealth of experience and knowledge in what it takes to lead people through dynamic situations.
The Incident Commander draws you into actual crisis events that have occurred around the world and shares how to successfully navigate cross functional partners and executives from the early response stages to a full recovery.
You’ll gain firsthand knowledge of what it takes to demonstrate courage, effectively communicate, and instill confidence within your organization or department.
What you’ll attain from The Incident Commander:
- Which leadership skills are needed to lead others during emergency situations
- Understanding key insights and lessons learned from real-world crisis events
- Definition of what makes a successful and effective leader
- Simple and effective tools you can easily adopt within your organization
Jadual kandungan
Contents
Preface
Introduction
Understanding the Role
Being the Incident Commander
Keys of Leadership
Part 1: The Incident CommanderChapter 1: Defining the Incident Commander
What It Takes
What the Incident Commander Is NOT
Chapter 2: The 4 Cs of Incident CommandCredibility
Confidence
Communication
Collaboration
Know Your Limits
Chapter 3: LeverageYour Resources
Build Your Internal Network
Build Your External Network
Find Your Mentor
Part 2: Build Your SystemChapter 4: Incident Commander Models
Types of ICs
Chapter 5: My PlaybookTactics & Actions by Topic
Chapter 6: The Continuous Improvement CycleChapter 7: Putting It All Together
Severity & Mitigation Correlation Matrix
Create Your Own Risk Matrix
Part 3: Real World Crisis Management SituationsChapter 8: Kidnapping and Murder
Leadership Insights and Reflection
The Challenge
Incident Commander Actions
Chapter 9: WildfiresLeadership Insights and Reflection
Challenges
Incident Commander Actions
Insights
Crisis Management Conference Calls and Other Actions
Reflection Points
Chapter 10: Head on a Swivel – Managing Multiple CrisesLeadership Insights and Reflection
Incident Commander Challenges
Our Plan
Chapter 11: International Crisis EventsCyclone Sidr
Civil Unrest
Chapter 12: HurricanesIncident Commander Actions
A Moment of Brilliance
Stretched Resources
A GO Team and Our President
Chapter 13: Active Shooter ThreatIncident Commander Actions
Initial Response Priorities
Leadership Insights
Wrap Up & ResourcesConclusion
Resources
Top 10 Takeaways
Discussion Topics
Template Evaluation
External Sources
References
About the AuthorAcknowledgements
Mengenai Pengarang
Jason Jones has more than thirty years of experience in managing crisis events for some of the largest companies with iconic brands in the world, including Target Corporation, Cabela’s, Meta, and Nash Finch Company. Jason attained obtained his Bachelor of Arts degree in Business Administration from Hastings College. He was the first student to ever be awarded an internship with the Adams County Sheriff’s Department Narcotics Task Force. He later achieved his Master’s Degree in Leadership from Augsburg University. He’s is a successful graduate from the esteemed Executive Security International and a Certified Protection Professional and graduated from the Mc Donough School of Business at Georgetown University with a certificate in International Security Management. Jason believes strongly in his community and served as a Reserve Sheriff’s Deputy for the Wright County Sheriff’s Department for several years. Jason has been invited as a guest speaker to colleges, youth organizations, and other community organizations to share his story and insights about leadership and crisis management. Jason is also launching a variety of venues where you can learn more about The Incident Commander through his podcast, You Tube Channel, and website. Jason can often be found working on a baseball field, serving as a tenured board member for the American Legion Post 143 baseball organization, and cheering Lauren and Alex on in their athletic events. Jason has been blessed to be married to his wife Barb for twenty-five years, and they enjoy antiquing in their spare time.
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