John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world’s largest organisations improve the delivery of their IT services.
3 Ebooks by John Sansbury
John Sansbury: Service Level Manager
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is t …
EPUB
Inggeris
DRM
€21.99
John Sansbury & Ernest Brewster: IT Service Management
Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provi …
EPUB
Inggeris
DRM
€38.99
Ernest Brewster & Richard Griffiths: IT Service Management
Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provi …
PDF
Inggeris
DRM
€40.41
