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Ernest Brewster & Richard Griffiths
IT Service Management [PDF ebook]
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Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

€40.41

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Bahasa Inggeris ● Format PDF ● ISBN 9781780173191 ● Penerbit BCS Learning & Development Limited ● Diterbitkan 2016 ● Muat turun 3 kali ● Mata wang EUR ● ID 4875145 ● Salin perlindungan Adobe DRM

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Ernest Brewster Richard Griffiths Aidan Lawes John Sansbury

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