itSMF UK 
Service Offerings and Agreements ITIL Intermediate Capability Handbook [PDF ebook] 

This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.Key features:Authored and quality assured by it SMF UKThis guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus Part of a four-book series covering the Intermediate Capability syllabus A handy, portable, pocket-sized reference book, ideal for ITIL practitioners This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.