A unique book written based on extensive experience in retail operations, Stores Don’t Suck explores such profound questions as: why didn’t the store get the memo? Why doesn’t the display look like it should? How do you get stores to do the things you need them to do? (Spoiler alert: It doesn’t have to be so hard.)
Told in stories all retailers can relate to, Stores Don’t Suck dives into the nitty, gritty realities of store operations, of communication and ‘disconnects, ‘ of the big promotion and a bigger purpose: creating a great customer experience. With actionable takeaways in every chapter, co-authors Melissa Wong and Jeremy Baker walk through simple best practices that will unite your field teams and bring your brand’s strategies to life with consistent precision.
Over de auteur
Jeremy Baker has delivered brand growth for some of the world’s leading brands and taught at universities worldwide. As a co-founder of Zipline, he leverages more than twenty years of experience in software engineering and user behavior to help retailers work more efficiently. He lives with his adventurous wife and children in Vancouver, Canada.
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