Written from a European perspective, this comprehensive and regularly updated textbook covers both the theory and practice of global business-to-business (b2b) marketing. New to this sixth edition:
- Increased and updated coverage covering digital transformation and responsible business as well as new content on small firms
- New organizational coverage, including companies and brands such as Airspares Unlimited, Optel Group, Pfizer, Royal Flora Holland, Toyota, Trellebord, Val Co Engineering Ltd and Volkswagen
- Updated online resources for instructors to use and share in their teaching with students, including Power Point slides, a testbank, and an instructor’s manual containing guidance and links to online content such as video material, reports, websites and relevant journal articles for each chapter
The textbook is suitable for students taking a b2b/industrial marketing module at undergraduate or postgraduate levels. It will also be useful to researchers and practitioners involved in b2b/industrial marketing. Ross Brennan was the former professor of industrial marketing at the University of Hertfordshire, UK. Louise Canning is Associate Professor of Marketing at Kedge Business School, Marseille France. Helen Mc Grath is Lecturer in Marketing at University College Cork, Ireland.
Inhoudsopgave
Part 1: Fundamentals of Business-to-Business Marketing
Chapter 1: Business-to-Business Markets and Marketing
Chapter 2: Buyer Behaviour
Chapter 3: Inter-firm Relationships and Networks
Part 2: Business-to-Business Marketing Analysis and Strategy
Chapter 4: Responsible Business-to-Business Strategy
Chapter 5: Researching Business-to-business Markets
Chapter 6: Business Market Segmentation
Part 3: Communicating and Interacting with Customers
Chapter 7: Market Communication
Chapter 8: Relationship Communication
Chapter 9: Relationship Portfolios and Key Account Management
Part 4: Managing Marketing Processes
Chapter 10: Managing Product Offerings
Chapter 11: Routes to Market
Chapter 12: Price-setting in Business-to-business Markets
Over de auteur
Helen Mc Grath Ph D is Lecturer in Marketing in the Department of Management and Marketing in University College Cork, Ireland. Her research specialism centres on the development of network capability in entrepreneurial firms, and she has published in journals such as Industrial Marketing Management, International Small Business Journal, European Journal of Marketing and Journal of Business and Industrial Marketing.
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