Thomas Bauerle 
Customer Focus Assessment [PDF ebook] 
Kriterien zur Bewertung von Kundenorientierung

Over the last fifteen years there have been dramatic increases in both private and public intervention in international trade. Traditional barriers to market-based trade such as commodity cartels and …

Most people accept the importance of project management as a means of realizing value, enabling change and distinguishing your organization from its competitors. But recognizing and doing are two ent …

This title was first published in 2001: Product and particularly customer profitability are black holes in most managers’ understanding of their business. Identifying customer revenue is easy but ide …

Interconnecting the fundamentals of supercritical fluid (SCF) technologies, their current and anticipated utility in drug delivery, and process engineering advances from related methodological domain …

The book is meant to improve our understanding of sustainable development of production and consumption. Monetary values of the impact of emission and resources are determined, and used in environmen …

This book attempts to treat line design and its related subjects in a cohesive manner, with an emphasis on design applications. It discusses general guidelines for setting up assumptions and determin …

True or false? In selling high-value products or services: ”closing” increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection …

Nearly half of small consultancies fail within their first five years, but over 250 are sold every month. How do you ensure you are in the right group? How can you successfully grow a consulting firm …

Detection canines have been utilized throughout the world for over a century, and while numerous attempts have been made to replicate the canine’s ability to detect substances by mechanical means, no …

Vetiveria is one of the most versatile genera in plant kingdom. For example, the species Vetiveria zizanoides produces oderous roots from which a precious essential oil is distilled and used in a var …