Paul R. Niven 
Balanced Scorecard Diagnostics [PDF ebook] 
Maintaining Maximum Performance

The complete guide to analyzing and maximizing a company’s balanced
scorecard

Presenting the next step for balanced scorecard implementation,
Balanced Scorecard Diagnostics provides a step-by-step methodology
for analyzing the effectiveness of a company’s balanced scorecard
and the tools to reevaluate balanced scorecard measures to drive
maximum performance. CEOs, CFOs, CIOs, vice presidents, department
managers, and business consultants will find all the essential
tools for analyzing a balanced scorecard methodology to determine
if it’s running at maximum performance and for seamlessly
implementing changes into the scorecard.

Paul R. Niven (San Marcos, CA) is President of the Senalosa Group,
a consulting firm exclusively dedicated to helping businesses get
best-in-class performance. He is the author of two successful
books, Balanced Scorecard Step-by-Step (0-471-07872-7) and Balanced
Scorecard Step-by-Step for Government and Nonprofit Agencies
(0-471-42328-9), both from Wiley.

Table of Content

Preface xi

Acknowledgments xvii

Chapter 1 The Current State of the Balanced Scorecard 1

The Road Ahead 1

Why the Balanced Scorecard Has Risen to Prominence 2

The Balanced Scorecard 12

Is the Balanced Scorecard Here to Stay? 17

Chapter 2 First Things First 23

Why Balanced Scorecard and Why Now? 23

Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship 30

Self-Assessment Questions 38

Chapter 3 Before You Measure 41

Your Balanced Scorecard Team 41

Balanced Scorecard Training 48

Getting the Word Out: Communication Planning 50

Terminology and the Balanced Scorecard 55

Your Balanced Scorecard Implementation Plan 57

Chapter 4 Strategy Maps 63

Developing the Strategy Map 65

Personalizing Your Strategy Map 86

Chapter 5 Measures, Targets, and Initiatives 93

Performance Measures 93

Adding Meaning to Measurement through the Use of Targets 110

Mapping and Prioritizing Organizational Initiatives 116

Chapter 6 Cascading the Balanced Scorecard to Drive Organizational Alignment 127

Developing Implementation Principles for Cascading Success 129

Understanding the Highest-Level Balanced Scorecard 130

Cascading Is Based on Influence 131

Reviewing Cascaded Balanced Scorecards 135

Chapter 7 Key Balanced Scorecard Process Linkages: Budgeting, Compensation, and Corporate Governance 139

Strategic Resource Allocation:The Balanced Scorecard and Budgeting 139

Linking Pay with Performance:The Balanced Scorecard and Compensation 147

The Balanced Scorecard and Corporate Governance 155

Chapter 8 Sharing Balanced Scorecard Results: Reporting and Strategy-Centered Management Meetings 165

Reporting Balanced Scorecard Results 166

The Strategy-Centered Management Meeting 171

Appendix 8A: Choosing Balanced Scorecard Software 176

Chapter 9 Building the Balanced Scorecard at Aliant, Inc. 185

Pouring a Foundation for Balanced Scorecard Success 186

Aliant’s Strategy Map, Performance Measures, Targets, and Initiatives 191

Cascading the Balanced Scorecard to Build Organizational Alignment 195

Reporting Balanced Scorecard Results 197

Everybody Wins: Linking the Balanced Scorecard to Incentive Compensation 198

Aliant’s Balanced Scorecard Results 200

Index 201

About the author

PAUL R. NIVEN is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses reach breakthrough results using the Balanced Scorecard. In addition to publishing articles on performance management in Journal of Cost Management and Journal of Strategic Performance Measurement, he is the author of the highly successful books, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, both published by Wiley. He may be reached through his Web site at senalosa.com.