Paul R. Niven 
Balanced Scorecard Diagnostics [PDF ebook] 
Maintaining Maximum Performance

Preface xi
Acknowledgments xvii
Chapter 1 The Current State of the Balanced Scorecard 1
The Road Ahead 1
Why the Balanced Scorecard Has Risen to Prominence 2
The Balanced Scorecard 12
Is the Balanced Scorecard Here to Stay? 17
Chapter 2 First Things First 23
Why Balanced Scorecard and Why Now? 23
Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship 30
Self-Assessment Questions 38
Chapter 3 Before You Measure 41
Your Balanced Scorecard Team 41
Balanced Scorecard Training 48
Getting the Word Out: Communication Planning 50
Terminology and the Balanced Scorecard 55
Your Balanced Scorecard Implementation Plan 57
Chapter 4 Strategy Maps 63
Developing the Strategy Map 65
Personalizing Your Strategy Map 86
Chapter 5 Measures, Targets, and Initiatives 93
Performance Measures 93
Adding Meaning to Measurement through the Use of Targets 110
Mapping and Prioritizing Organizational Initiatives 116
Chapter 6 Cascading the Balanced Scorecard to Drive Organizational Alignment 127
Developing Implementation Principles for Cascading Success 129
Understanding the Highest-Level Balanced Scorecard 130
Cascading Is Based on Influence 131
Reviewing Cascaded Balanced Scorecards 135
Chapter 7 Key Balanced Scorecard Process Linkages: Budgeting, Compensation, and Corporate Governance 139
Strategic Resource Allocation:The Balanced Scorecard and Budgeting 139
Linking Pay with Performance:The Balanced Scorecard and Compensation 147
The Balanced Scorecard and Corporate Governance 155
Chapter 8 Sharing Balanced Scorecard Results: Reporting and Strategy-Centered Management Meetings 165
Reporting Balanced Scorecard Results 166
The Strategy-Centered Management Meeting 171
Appendix 8A: Choosing Balanced Scorecard Software 176
Chapter 9 Building the Balanced Scorecard at Aliant, Inc. 185
Pouring a Foundation for Balanced Scorecard Success 186
Aliant’s Strategy Map, Performance Measures, Targets, and Initiatives 191
Cascading the Balanced Scorecard to Build Organizational Alignment 195
Reporting Balanced Scorecard Results 197
Everybody Wins: Linking the Balanced Scorecard to Incentive Compensation 198
Aliant’s Balanced Scorecard Results 200
Index 201

PAUL R. NIVEN is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses reach breakthrough results using the Balanced Scorecard. In addition to publishing articles on performance management in Journal of Cost Management and Journal of Strategic Performance Measurement, he is the author of the highly successful books, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, both published by Wiley. He may be reached through his Web site at senalosa.com.