Catalog > Social Sciences > Politics > Peter M. Leitner & Ronald J. Stupak: Handbook of Public Quality Management (PDF)

Peter M. Leitner & Ronald J. Stupak
Handbook of Public Quality Management [PDF ebook]

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Cover of Peter M. Leitner & Ronald J. Stupak: Handbook of Public Quality Management (PDF)

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.

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Language English ● Format PDF ● Pages 892 ● ISBN 9781482270488 ● Publisher Taylor and Francis ● Published 2019 ● Downloadable 3 times ● Currency EUR ● ID 8158317 ● Copy protection Adobe DRM

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