This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes–both cognitive and psychological–that successful mediators and other conflict resolvers draw upon.
Spis treści
Preface: Thinking About Conflict and Its Resolution.
Part One: Conflict.
1 The Nature of Conflict.
2 How People Conflict.
3 Power and Conflict.
4 Culture and Conflict.
Part Two: Resolution.
5 The Nature of Resolution.
6 Communication.
7 Negotiation and Advocacy.
8 The Road to Resolution: Overcoming Impasse.
9 Mediation.
10 Other Approaches to the Resolution of Conflict.
11 Conclusion: Conflict Resolution in Our Lives.
About the Author.
References.
Index.
O autorze
Bernard Mayer, a professor at the Werner Institute for Negotiation and Dispute Resolution, Creighton University, and a partner in CDR Associates, has been working in the conflict field since the late 1970s as a mediator, facilitator, trainer, researcher, program administrator, and dispute system designer. He has worked on many complex environmental conflicts, organizational and labor – management disputes, interpersonal conflicts, planning and development issues, public decision – making processes, and ethnic disputes.
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