A straightforward guide to leveraging your company’s intellectual
capital by creating a knowledge management culture
The Complete Guide to Knowledge Management offers
managers the tools they need to create an organizational culture
that improves knowledge sharing, reuse, learning, collaboration,
and innovation to ensure mesurable growth. Written by
internationally recognized knowledge management pioneers, it
addresses all those topics in knowledge management that a manager
needs to ensure organizational success.
* Provides plenty of real-life examples and case studies
* Includes interviews with prominent managers who have
successfully implemented knowledge management structures within
their organizations
* Offers chapters composed of short theoretical explanations and
practical methods that you can utilize, based primarily on hands-on
author experience
Taking an intellectual journey into knowledge management,
beginning with an understanding of the concept of intellectual
capital and how to establish an appropriate culture, this book
looks at the human aspects of managing knowledge workers, promoting
interactions for knowledge creation and sharing.
Spis treści
Acknowledgements.
Preface: Getting Started on Your Knowledge Management
Journey.
Chapter 1: The Motivation toward Knowledge Management: Combining
the Tactical with the Strategic.
Chapter 2: Making the Business Case for Managing Intellectual
Capital.
Chapter 3: The Importance of Strategy in Knowledge
Management.
Chapter 4: The Role of Culture in a Successful
Knowledge-Creating and Knowledge-Sharing Organization.
Chapter 5: The Human Focus: Understanding and Managing Knowledge
Workers.
Chapter 6: Managing Interactions for Knowledge Creation and
Sharing.
Chapter 7: Capturing and Reusing Knowledge.
Chapter 8: The Customer Focus: Harnessing Customer Knowledge
through Meaningful Interactions.
Chapter 9: Measuring and Managing the Performance of Proper
Knowledge Work.
Chapter 10: Innovating for a New Beginning.
Conclusion: Implementing Knowledge Management: A Step-by-Step
Process.
Appendix: Defining Key Terms.
Notes.
Index.
O autorze
EDNA PASHER is the founder and President of Edna Pasher Ph D & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital.
TUVYA RONEN is a Vice President in Rafael, one of Israel’s leading aerospace companies, where he is now the head of an R&D center of 1, 500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi-million dollar projects and as a line manager of large multidisciplinary R&D departments.
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