Lydia Bals & Evi Hartmann 
Sourcing of Services [PDF ebook] 

Services play an increasing economic role in developed countries. As companies have outsourced and continue to outsource (part of) their service provision, sourcing has gained importance as a field of interest, both from a practical and academic perspective. This book gives an updated perspective on the topic of sourcing services as well as insights into the current state-of-the-art in practice by means of the case company examples.