This book is an attempt to understand tourism employment in a holistic way. Using ideas from labour economics, work psychology and industrial sociology the authors look at tourism employment in both its workplace context and its wider economic and social environment and attempt to tell a coherent story. Both behavioural and economic perspectives are used to address questions that are salient to manpower planning, education planning and tourism management. By examining the diversity and commonality within occupations against the background of a dynamic labour market the text develops themes that contribute to our understanding of the behaviour of workers and managers in the industry.
Spis treści
Introduction: The Concept to the Book
Part One: Understanding the Industry
1. Diversity and Planning: The Dynamic Nature of the Industry
2. Attraction and Accessibility
3. Labour Productivity
4. Pay Determination
5. The Nature of Service Labour
Part Two: Analysis: Some Empirical Studies
6. The Principles of Biographical Analysis
7. Mobility into Tourism
8. Career Analysis and Labour Markets: A Study of the Career Paths of Hotel Managers
9. Motivation and Occupational Choice: A Study of Orientations in Tourism
10. Occupational Classification and Analysis
11. Skill Accumulation Patterns: Case of Culinary Skills
12. Personal Career Strategies in the Context of Market Orientation
Part Three: Human Resource Development
13. Human Resource Management: An Overview
14. Vocational Education and Markets: Tourism Education
15. Planning and Development
O autorze
Dr. Edith Szivas is a Lecturer in Tourism at the School of Management Studies for the Service Sector, University of Surrey, UK, where she is Course Leader for the Management and Tourism BSc (Hons) Degree. Her research interests and publications are in the field of labour economics, mobility, economic transition and tourism planning and development.
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