A must have for all practising and aspiring consultants and
strategists, this book covers a wide range of consultancy tools and
techniques that are well displayed, well described and well
referenced. The tools and techniques are helpfully divided in
to twenty recognisable skills sectors within management
consultancy fields and specialisms.
The depiction of the content with diagrams aids the process of
quick reference and ease of understanding. The tools and techniques
can be utilised across the whole range of organisational sectors,
both private and public. The purpose is not to short cut formal
learning, but to provide easy access to a 'toolbox’ of
tried and tested management approaches through a collection of
models, tools and occasional brief notes which consultants,
managers and scholars can use in a practical way.
Spis treści
Foreword ix
Introduction xi
Acknowledgements xv
1 Business Planning 1
2 Change Management 13
3 Customer Relationship Management 45
4 Decision Making and Problem Resolution 55
5 Financial Management 83
6 International Management 93
7 Marketing Management 103
8 Organizational Development 125
9 People-Focused Performance Management 139
10 Process Improvement 173
11 Product Management 183
12 Project Management 195
13 Quality Management 211
14 Risk Management 227
15 Strategic Management 243
16 Supply Chain Management 263
17 Time Management 287
18 Undertaking Research 301
19 Working as a Management Consultant 311
20 Workshop Facilitation 333
References 349
Index 355
O autorze
Simon Burtonshaw-Gunn has worked on management consultancy projects in the UK, Libya, the Republic of Kazakhstan, Indonesia, and the Kingdom of Saudi Arabia. In addition he has designed and delivered management training as part of a European Union co-operation programme in, Bangladesh, Thailand, Sri Lanka, Indonesia, Malaysia, the Philippines, Vietnam and India.
He has a strong academic background evidenced by two Master’s degrees in management strategy topics together with a Ph D by research in partnering and collaborative working. To complement his academic achievements his experience is recognized with Fellowship of four professional institutions including the UK’s Chartered Management Institute and the Institute of Business Consulting. For a period of four years he held the position of a Post-doctorate Research Fellow at the Manchester Metropolitan University relinquishing this at the beginning of 2005 to take up the role of a Visiting Professor at the University of Salford in Greater Manchester. Here he served for almost three years in the 6* research rated School of the Built Environment before being appointed as the first Visiting Professor to the new Salford Business School.
Professor Burtonshaw-Gunn has been a research examiner for the UK’s Chartered Institute of Purchasing and Supply (CIPS) since 2002, is an external member of the Resources Committee at the University of Bolton and since mid 2007 became a member of the Court at the University of Leeds for a two-year term.
Simon is also a member of an academic research group (International Supply Chain Risk Management) and has presented conference papers in Sweden, the USA, UK, Hungary and India, together with a number of refereed publications, professional journal articles and textbook contributions.??He works as a Principal Management Consultant in the UK offices of the international risk management consultancy company, Risktec Solutions Limited.
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