The must-read summary of Frances Frei and Anne Morriss’ book: ‘Uncommon Service: How to Win by Putting Customers at the Core of Your Business’.
This complete summary of the ideas from Frances Frei and Anne Morriss’ book ‘Uncommon Service’ shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read ‘Uncommon Service’ and discover the key to developing excellence in your business.
This complete summary of the ideas from Frances Frei and Anne Morriss’ book ‘Uncommon Service’ shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read ‘Uncommon Service’ and discover the key to developing excellence in your business.
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Língua Inglês ● Formato EPUB ● Páginas 42 ● ISBN 9782511018767 ● Tamanho do arquivo 1.6 MB ● Editora Business Book Summaries ● País BE ● Publicado 2014 ● Carregável 24 meses ● Moeda EUR ● ID 5228009 ● Proteção contra cópia DRM social
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