The must-read summary of Frances Frei and Anne Morriss’ book: ‘Uncommon Service: How to Win by Putting Customers at the Core of Your Business’.
This complete summary of the ideas from Frances Frei and Anne Morriss’ book ‘Uncommon Service’ shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read ‘Uncommon Service’ and discover the key to developing excellence in your business.
This complete summary of the ideas from Frances Frei and Anne Morriss’ book ‘Uncommon Service’ shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read ‘Uncommon Service’ and discover the key to developing excellence in your business.
€4.99
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语言 英语 ● 格式 EPUB ● 网页 42 ● ISBN 9782511018767 ● 文件大小 1.6 MB ● 出版者 Business Book Summaries ● 国家 BE ● 发布时间 2014 ● 下载 24 个月 ● 货币 EUR ● ID 5228009 ● 复制保护 社会DRM
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