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Marcus Hansen & Roland Illgen
Qualitätsmanagement in Handelsunternehmen [PDF ebook]
Ein Leitfaden

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Capa do Marcus Hansen & Roland Illgen: Qualitätsmanagement in Handelsunternehmen (PDF)

In über 30 Handelsunternehmen wurden Maßnahmen und Techniken zur Einführung und Umsetzung eines umfassenden Qualitätsmanagementsystems erprobt und die Erfahrungen in diesem Leitfaden zusammengefaßt. Das betrifft Methoden zur Analyse des Ist-Zustandes, die Formulierung des Soll-Zustandes hinsichtlich Qualitätspolitik und -zielen, Führungsaufgaben und -inhalten, den Aufbau qualitätsfördernder Strukturen, die Bereitstellung von Ressourcen und Mitarbeiterpotentialen, die Darstellung der Leistung nach innen und außen, die Beschaffung und Auftragsabwicklung, die Erfassung und Einflußnahme auf die Kunden- und Mitarbeiterzufriedenheit sowie die Geschäftsergebnisse.

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Língua Alemão ● Formato PDF ● ISBN 9783642592591 ● Editora Physica-Verlag HD ● Publicado 2013 ● Carregável 3 vezes ● Moeda EUR ● ID 6328223 ● Proteção contra cópia Adobe DRM

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