Autor: Meredith A. Newman

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice – relational work that goes beyond testable job skills but is essential for job completion. This u …

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice – relational work that goes beyond testable job skills but is essential for job completion. This u …

The author’s of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide …

The author’s of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide …

A once-in-a-generation event held every twenty years, the Minnowbrook conference brings together the top scholars in public administration and public management to reflect on the state of the field a …