Dinesh Kumar 
Services Marketing and Customer Relationship Management [PDF ebook] 

First published in 1995. During the late 1980s and early 1990s the American economy again became immersed in a recession. Consequently, it became very likely that the quality of employment generated …

The EPA has established regulations which classify four types of disinfection byproducts – TTHMs, haloacetic acids, bromate, and chlorite – and requires public water systems limit these byproducts to …

This book explores coworking from many angles and will be of interest to anyone interested in the gig economy and the future of work. Some of the topics include: “Coworking = Space + Community”, busi …

This new book, Restaurant Financial Management: A Practical Approach, provides valuable guidance on how to apply the concepts of accounting and finance to real-life restaurant business activities. Th …

Project Management: Theory and Practice, Third Edition gives students a broad and real flavor of project management. Bringing project management to life, it avoids being too sterilely academic and to …

With cloud computing quickly becoming a standard in today”s IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a ch …

In the last decades coal production capacity has increased rapidly and its quality, power and the reliability of equipment has steadily improved. Moreover, stability of production processes can be co …

Mining activities may result in rock mass deterioration and instability that may lead to failure both in underground and open pit mines. Such deterioration represents a safety risk and may result in …

First published in 1991, this book offers a thorough examination of the decline of heavy industry in industrialised countries in the West, which focuses on problems in the shipbuilding industry. Todd …