Autor: Jan Schilt

ABC stands for the Attitude, Behavior and Culture within IT organizations. “ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage” to your IT organi …

‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to b …

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle …

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle …