Kath Wilson & Catherine Fuller 
A Toolkit of Motivational Skills [PDF ebook] 
How to Help Others Reach for Change

About the Authors v
Preface vii
Acknowledgements ix
About the Companion Website x
1. Introduction 2
2. Theoretical Origins and Evidence Base 16
3. How to Use the Toolkit to Meet Individual Requirements 34
4. Establishing Rapport 50
5. Exploring Current Motivation 68
6. The Cycle of Change 78
7. Listening Skills 112
8. Summarising and Reflective Listening 130
9. Open Questions 148
10. Working with Resistance 162
11. Exploring Ambivalence 184
12. Developing the Desire to Change 194
13. Affirmation and Confidence to Change 214
14. Motivational Action Planning 236
15. Supporting Change 252
16. Putting It All Together; Cultivating Your Skills 264
17. Motivational Skills: Example Training Materials 296
References 332
Index 338

Catherine Fuller, MA PGCert Ed, is a lead staff developer within the National Probation Service for England and Wales and provides international learning and development consultancy and training. She helps practitioners and their managers in a variety of settings, develop skills, understanding and confidence to facilitate change in others. Her background includes over 30 years as a practitioner, manager and staff developer.
Phil Taylor, BA (hons), originally trained as a professional engineer, then made a career in the probation service as probation office, manager and trainer. Later Phil had his own training business working in the criminal justice sector across England and Wales. On retirement he completed a Creative Writing and Art degree. Phil has a concern to describe complex ideas in ways that can be easily understood by practitioners.
Kath Wilson is a senior lecturer and leads the probation programme at De Montfort University. She has previously worked in both the voluntary sector and as a probation officer. She teaches mainly around issues of Offender Management and Interventions Practice within the Criminal Justice System, particularly in relation to probation and policing programmes. Her research interests include diversity, management of offenders and management of change. She has recently published Lesbian, Gay, Bisexual and Transgender People and the Criminal Justice System.