This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:* the relevance of formal quality standards such as BS 5750 to small firms* definitions and implementations of ‘quality’ in a business context, from formal standards to Total Quality Management* interviews with a selected sample of over 150 owner-managers* detailed case studies of small firms* analysis of self-generated quality strategies* the variety of formal methods of quality control.
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Limba Engleză ● Format PDF ● Pagini 248 ● ISBN 9780203065518 ● Editura Taylor and Francis ● Publicat 2002 ● Descărcabil 6 ori ● Valută EUR ● ID 2285686 ● Protecție împotriva copiilor Adobe DRM
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