Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation. Focusing on the professional services sector, the book highlights process innovation — the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author’s extensive experience in working with leading law, business service and consulting firms to create measurable improvements.With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.
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