Barry Lyerly & Cyndi Maxey 
Training from the Heart [PDF ebook] 

This book argues that the most effective and influential trainers have at least two things in Common — they know why they are trainers, and they understand that training is a partnership. Training from the Heart shows you how to find your own ‘training heart, ‘ and then how to use this insight to create a learning climate that will encourage your learners to apply lessons from the classroom to the job. Training professionals willing to take this journey of self-discovery are encouraged to take ‘action’ and are given ample assistance by the authors through the use of self-assessments, thought-provoking checklists, and other learning tools. In addition, you will find many useful first-person vignettes throughout the book that demonstrate why training from the heart really works.