‘This is a well-thought-out and well-researched textbook on human behavior and relations in organizations. . . .The extensive use of case studies and examples makes the material easy to grasp and apply.’
—M.S. Kinoti, Ph.D., Regis University
Managing Human Behavior in Public and Nonprofit Organizations, Fifth Edition is an established core text designed to help students develop their leadership and management skills. Bestselling authors Denhardt, Denhardt, Aristigueta, and Rawlings cover important topics such as stress, decision-making, motivation, leadership, teams, communication, and change. Cases, self-assessment exercises, and numerous examples provide students with the opportunity to apply concepts and theories discussed in the chapter. Focusing exclusively on organizational behavior in both public and nonprofit organizations, this text is a must-read for students in public administration programs.
New to the Fifth Edition:
- Increased attention to issues related to nonprofit organizations helps students develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector.
- Broadened coverage of issues related to ethics and diversity offers students a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege.
- Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show students the value rationale for engagement and its practical effects.
- Revised and updated information on emerging technology illustrates to students how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations.
- New cases, examples, self-assessments, and exercises cover recent developments in research and practice to engage students with relevant ways to practice and improve their management skills.
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Содержание
Preface
1 Organizational Behavior as a Way of Thinking and Acting
The Roots of Organizational Behavior
More Recent Developments
Does Good Management Make a Difference?
Themes and Purposes of This Book
2 Knowing and Managing Yourself
Ways of Thinking
Ways of Acting
Appendix 2.A: Reddin’s Personal Values Inventory
Appendix 2.B: Fundamental Interpersonal Relations Orientation—Behavior (FIRO)
Appendix 2.C: Career Orientation Inventory
Appendix 2.D: Emotional Intelligence
3 Fostering Creativity and Innovation
Ways of Thinking
Ways of Acting
4 Managing Stress
Ways of Thinking
Ways of Acting
5 Decision-Making
Ways of Thinking
Ways of Acting
6 Motivation and Engagement
Ways of Thinking
Ways of Acting
7 Leadership in Public Organizations
Ways of Thinking
Ways of Acting
8 Power and Organizational Politics
Ways of Thinking
Ways of Acting
9 Communicating Effectively With Others
Ways of Thinking
Ways of Acting
10 Working in Groups and Teams
Ways of Thinking
Ways of Acting
11 Managing Conflict
Ways of Thinking
Ways of Acting
12 Organizational Culture and Change
Ways of Thinking
Ways of Acting
13 Representing the Organization “On the Outside”
Ways of Thinking
Ways of Actin
14 Managing Behavior in the Public Interest
The New Public Service
Conclusion
References
Index
About the Authors
Об авторе
Maria P. Aristigueta is the president of the American Society for Public Administration, the Charles P. Messick Professor of Public Administration, the Associate Director of the School of Public Policy and Administration, and the Senior Policy Fellow in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, and organizational behavior. She has published numerous journal articles, book chapters, and books, including Managing for Results in State Government, Managing Human Behavior in Public and Nonprofit Organizations, Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, and Organizational Behavior, and she was coeditor of the International Handbook of Practice-Based Performance Management. Her doctorate is from the University of Southern California.
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