David John Lee & Michael Schluter 
Relational Manager [PDF ebook] 

This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies. Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work. The authors focus on 5 key components of successful relationships and how these can be achieved: — Encounter (personal rather than impersonal contact is best) — Storyline (strength of the relationship over time) — Knowledge (how deeply is information shared?) — Fairness (equal treatment and mutual respect) — Alignment (sharing values, objectives and purpose)