Debra Smith 
Measurement Nightmare [PDF ebook] 
How the Theory of Constraints Can Resolve Conflicting Strategies, Policies, and Measures

Today’s competitive environment requires that companies distinguish themselves in the marketplace using factors other than prices. Companies that excel at on-time delivery, short cycle/leadtime, quality, and fast response to the market gain a competitive edge — and have the ability to market based on these features. A proven approach to achieve