Hans-H. Hinterhuber & Kurt Matzler 
Kundenorientierte Unternehmensführung [PDF ebook] 
Kundenorientierung — Kundenzufriedenheit — Kundenbindung

The field of Human Resource Development (HRD) has grown in prominence as an independent discipline from its roots in both management and education since the 1980s. There has been continual debate abo …

Benefits realization management (BRM) is a key part of governance, because it supports the strategic creation of value and provides the correct level of prioritization and executive support to the co …

This book explores and analyzes cooperative management and provides insight into how Korea’s consumer cooperatives have evolved and been managed. It focuses on Korea’s consumer cooperative management …

The bond market is a key securities market and emerging economies present exciting, new investment opportunities. This timely book provides insights into these emerging bond markets through empirical …

This book examines the application of fish community characteristics to evaluate the sustainability and biological integrity of freshwaters. Topics include perspectives on use of fish communities as …

Book of the Month Award—Industrial Engineering Magazine Whatever your business, getting the work done on time can make or break your organization. The faster the world moves, the more this becomes …

The shift from in-person to online health services has now become a driving force in delivering efficient healthcare, especially in developing countries where this need is imperative. The Online Heal …

This book is a fully up to date study of the major issues facing forest conservation and the forestry industry, which considers developments at local, national and global levels. Environmental and de …

Support-Bargaining, Economics and Society links support-bargaining to Darwin»s theory of natural selection and traces the implications of support-bargaining and money-bargaining across society. It p …

It is clear that although the human resource management field has been drastically affected by global competition over the last twenty years, most of the research and publications in the field are ge …