Peter Brooks 
Adopting Service Governance [PDF ebook] 
Governing Portfolio Value for Sound Corporate Citzenship

поддержка

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL(R), TOGAF(R), COBIT(R), ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services. This publication shows how the IT service metaphor enables governance. It shows how ITIL, as a fundamental framework, supports service governance. It also includes references to Mo R(R), Mo V(R), MSP(R) and Mo P(R) where appropriate. Key features: *The purpose of the book is to bring service governance to the attention of boards to encourage the use of ITIL best practice, not just for IT service management but for business service governance The publication is intended to be a short and readable guide prescribing how a governing body should be adopted by an organization and how to establish the effectiveness of the adoption A complementary title to the ITIL suite.

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язык английский ● Формат PDF ● страницы 95 ● ISBN 9780113314669 ● издатель The Stationery Office Ltd ● опубликованный 2015 ● Загружаемые 3 раз ● валюта EUR ● Код товара 4801202 ● Защита от копирования Adobe DRM
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