Philip Kirby 
Process Mind [PDF ebook] 
New Thoughtware — for Designing Your Business on Purpose

Business performance is rooted in your processes, and superior performance depends on the way you think about and run these processes. To improve and sustain performance, you need a process mind. With game-changing thinking, thought-provoking principles, and eye-opening examples, this book brings to life the operating intelligence of a process mind. The author’s track record is so exceptional that by following the proven concepts discussed in this book, you can expect a 50 percent improvement in performance.