The Ima Foundation Far & C. J. McNair 
Total Capacity Management [PDF ebook] 
Optimizing at the Operational, Tactical, and Strategic Levels

Ten years in discussion and development, Total Capacity Management provides the most complete overview of the history and techniques of capacity cost management-a timely, yet timeless, issue applicable to both capital-intensive and labor-intensive organizations.Through explanations of various capacity cost management models, executives and managers can create the most appropriate model for their organization’s distinct needs. Total Capacity Management shows the way for companies and managers to gain and maintain an exceptional competitive edge.