“This book is a great addition to the field of ambulatory practice. The variety of its topics are a plus for those seeking to enhance their ambulatory practice. Ambulatory services are a sign of the times and the authors have sculpted a leading way into being lean and successful with outpatient care. This book has the potential to help practices nationwide.’ —Doody’s Review Service, 3 stars
Designed for both the healthcare management student and the health professional entering or navigating a career in this growing sector of the U.S. health system, The Well-Managed Ambulatory Practice is a comprehensive yet practical resource covering the essentials of management unique and specific to the ambulatory setting. Written by leaders in the field with featured contributions from expert ambulatory care administrators and practicing physicians, this textbook offers tools, cases, and other applications to arm students of health administration, public health, business, medicine, and other health professions with the knowledge and skills for the delivery of more efficient and effective patient care.
As the singular reference to managing ambulatory care in outpatient clinics, medical practices, community health centers, and other settings, the textbook describes the evolution of ambulatory care as a significant source of health care services delivery, its continued expansion in the marketplace, and its prominence in population health management, telemedicine, and other service delivery strategies. This text provides the reader with a thorough review of core functional areas of healthcare management through the lens of managing an ambulatory practice, including strategy and leadership; organizational structure; quality, safety, and patient experience; operations; financial management; and human resources. Chapters provide complementary teaching tools and case studies to highlight real-world examples that students and professionals may encounter in practice. Cases investigate topics such as preventive health, healthcare leadership, quality measurement, disruptive physicians, patient flow, operating procedures and metrics, and lessons from COVID-19 among many more.
Key Features:
- Describes the core areas of health management through the lens of leading an ambulatory network or managing an ambulatory practice — strategy and leadership; organizational structure; quality, safety, and experience; operations; financial management; and human resources
- Provides expert strategies and best practices for managing a diverse array of ambulatory care settings, including outpatient clinics, physician practices, community health centers, medical homes, and more
- Highlights real-world case studies that students and health professionals may encounter in practice
- Purchase includes digital access for use on most mobile devices or computers, as well as full suite of instructor resources with Instructor’s Manual, Power Point slides, and test bank
Innehållsförteckning
Contents
Contributors
Foreword
Preface
Acknowledgments
Chapter 1. The Ambulatory Landscape
Chapter 2. Strategy and Leadership
Chapter 3. Organizational Structure
Chapter 4. Quality, Safety, and Patient Experience
Chapter 5. Operations with Case Study: Lemonaid Health: Pursuing a New Strategy in Mental Health
Chapter 6. Financial Management
Chapter 7. Human Resources with Case Study: Disruptive Behavior
Om författaren
Mark J. Bittle, Dr PH, MBA, FACHE is a Senior Scientist in Health Policy and Management at the Johns Hopkins Bloomberg School of Public Health.
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