In this extensive study on the impact of factors that enable or disable communication between people, author C. David Mortensen′s helps us to discover that successful communication is a collective and collaborative achievement of the highest order. Miscommunication progresses from a theoretical examination of the complex conditions that cause miscommunication to occur-highlighting implication, distortion, disruption, and confusion-as specific categories-and then moves on to more refined definitions and practical applications of the theory. Mortensen includes succinct and engaging real-life examples that enhance and fortify the author′s highly original contribution to our knowledge of interpersonal communication. Miscommunication takes a fascinating look at the way we communicate and makes a distinct contribution to understanding miscommunication and its remedies. Highly recommended for students and practitioners in communication, language and discourse, interpersonal communication, speech, and social psychology.
สารบัญ
Implication
Distortion
Disruption
Confusion
Agreement/Disagreement
Understanding/Misunderstanding
Personal Transformation
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