ผู้เขียน: Claire Agutter

"Veri SM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the V …

Veri SM: Unwrapped and Applied, the second volume within the Veri SM series, extends the information in the first volume Veri SM: A Service Management Approach for the Digital Age. It shows how Veri …

Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescript …

Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for IT Service Management, developed by the UK government and globally adopted in both the public and pri …

This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM(R)F) certification. It will b …

Veri SM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the Veri SM …

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been …

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been …

ITIL(R) 4 Direct, Plan and Improve If you’ve achieved your ITIL Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provi …

ITIL(R) 4 Direct, Plan and Improve If you’ve achieved your ITIL Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provi …

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new …

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new …

The official guide for the EXIN SIAM(TM) Foundation certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multip …

The official guide for the EXIN SIAM(TM) Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across mult …

The official guide for the EXIN SIAM(TM) Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across mult …

The official guide for the EXIN SIAM(TM) Foundation certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multip …

ITIL(R) 4 High-velocity ITIf you’ve achieved your ITIL Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-veloci …

ITIL(R) 4 High-velocity ITIf you’ve achieved your ITIL Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-veloci …

ITIL(R) 4 Create, Deliver and Support If you’ve achieved your ITIL Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 …

ITIL(R) 4 Create, Deliver and Support If you’ve achieved your ITIL Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 …

ITIL(R) 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work tow …

ITIL(R) 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work tow …

Veri SM: Unwrapped and Applied, the second volume within the Veri SM series, extends the information in the first volume Veri SM: A Service Management Approach for the Digital Age. It shows how Veri …

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the off …

This guide contains everything you need to know to pass the ITIL 4(R) Strategic Leader Digital and IT Strategy certificate, plus more. It covers practices and concepts that are not addressed as part …

This guide contains everything you need to know to pass the ITIL 4(R) Strategic Leader Digital and IT Strategy certificate, plus more. It covers practices and concepts that are not addressed as part …