In managerial literature the challenges of ramping-up, growing and enhancing a (Finance) Shared Services Organization are regularly neglected. Therefore, the compilation will address two objectives: First, based on a generic phase model of an SSO’s development, frequently arising questions related to the management of SSOs shall be systematically discussed and practicable solutions derived. Secondly, a picture of the future of SSOs shall be elaborated, resulting in new future management implications.
สารบัญ
Strategic Management and Governance Aspects of a Global (Finance) SSO.- Transformation and Transition Programs.- Process and Performance Management.- Change and Human Resources Management.- Selected Enablers and Prerequisites for a Successful Development of an SSO.- Future Trends and New Shared Service Areas.
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Prof. Dr. rer.pol. habil. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mb H) and the T-Vertrieb Business School (partner of Telekom Deutschland Gmb H).
Kai-Eberhard Lueg is Chief Financial Officer Global Shared Services of the Siemens AG, München, and heads the global shared accounting organization.
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