Graham Clark & Robert Johnston 
Service Operations Management [PDF ebook] 
Improving Service Delivery

This book offers a unique contribution that examines major recent changes in conflict, negotiation and regulation within the labour relations systems and related governance institutions of advanced …

Take advantage of the skyrocketing popularity of podcasts and learn how your business can use the unique opportunity to stand out and drive loyal engagement with target audiences, using this complete …

Volume 40.3 of the journal Textiles Progress, this book describes advanced technical textiles products according to the application fields of the fiber materials. Although it does not cover all of …

The EPA has established regulations which classify four types of disinfection byproducts – TTHMs, haloacetic acids, bromate, and chlorite – and requires public water systems limit these byproducts to …

This book examines how to develop the main traits that are necessary to become an “informed intuitant”. Case studies and examples of successful “informed intuitants” are a major component of the book …

Foreseeing and planning for all of the possibilities and pitfalls involved in bringing a biotechnology innovation from inception to widespread therapeutic use takes strong managerial skills and a …

This collection addresses the complexities of water management and the impact of environmental developments such as dams, reservoirs and irrigation schemes on public health.The main focus of the book …

A knowledge of bookkeeping and a basic understanding of the balance sheet, income statement and cash flow statement are indispensable to education in business and economics. Basics of Bookkeeping mee …

This book examines the conception of corporate social responsibility (CSR) in Africa, expanding it’s frontiers beyond corporate reporting, voluntary corporate charity and community development projec …

One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to enjoy and pass a …