A collection of 24 portraits of ‘difficult’ participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as ‘blockbusting’, ‘psychological judo’, ‘reframing’, ‘self-revelation’ and ‘confrontation’. Cartoons of the characters add to the humorous approach and there are four mini case studies. ‘I loved the book. It shows such a great variety of ways to deal with challengers.’
€10.00
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Dil İngilizce ● Biçim PDF ● Sayfalar 96 ● ISBN 9781907078590 ● Dosya boyutu 2.3 MB ● Yayımcı Management Pocketbooks ● Kent London ● Ülke GB ● Yayınlanan 2010 ● İndirilebilir 24 aylar ● Döviz EUR ● Kimlik 4083723 ● Kopya koruma Sosyal DRM
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