Rick L. Click & Thomas N. Duening 
Business Process Outsourcing [PDF ebook] 
The Competitive Advantage

Business Process Outsourcing (BPO) is becoming the new revolution
as company’s of all sizes are seeking to take advantage of this
source of competitive advantage.
This book provides a step-by-step approach to understanding the
application of Business Process Outsourcing, assessing the BPO
opportunity in the company, and then managing the transition to
BPO. It serves as a guide to implementing BPO and as a reference
source to solving the variety of issues that may arise during a BPO
initiative. Each chapter features a case study, insight from a
practitioner, focus on how BPO affects people, and ethical
considerations.
* Discusses both the how and why of business process outsourcing
with a straightforward ‘how to’ approach.
* Provides managers with the tools to analyse the BPO opportunities
for their own firms, as well as techniques and strategies for
managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this
all-encompassing business revolution.

İçerik tablosu

Yazar hakkında