Hajo Hippner & Klaus D. Wilde 
Management von CRM-Projekten [PDF ebook] 
Handlungsempfehlungen und Branchenkonzepte

COMPREHENSIVE, HARD-WON, NO-NONSENSE ADVICE100 Rules for Entrepreneurs covers every aspect of business from the entrepreneur’s point of view. Unlike other guides it avoids mere theorising. Instead, e …

Many of the maritime disputes today represent a competing interest of two groups: coastal states and user states. This edited volume evaluates the role of the United Nations Convention on the Law of …

The biggest issue of economics in a hospital are the resource issues. A resource issue in hospitals creates many problems such as the excessive number of patients, poor service quality, lack of diagn …

Fundamentally, every work is to deal with problems large or small both from long-term perspectives and on the daily basis. The purpose of “Problem-Solving Master – Frame Problems Systematically and S …

Dr. J. S. Laskowski has written several papers on frother-collector interactions and the effect of such interactions on flotation kinetics, and on frothers chemistry and frothing. He is founder and E …

This book presents an innovative and radically logical way of thinking about organizational knowledge and competition that centers on discipline, integration and focus. By tapping into the previously …

Cinnamon and Cassia, the ‘Spices of Life’, together constitute one of the most widely used group of spices. A comprehensive volume, Cinnamon and Cassia: Genus Cinnamomum explores in detail Srilankan …

Leveraging Synergies Between Refining and Petrochemical Processes provides a detailed description of the interfaces and connections between crude oil refining and petrochemicals. It offers a view of …

This book explains engineering practice, what engineers actually do in their work. The first part explains how to find paid engineering work and prepare for an engineering career. The second part exp …

Today, innovation does not just occur in large and incumbent R&D organizations. Instead, it often emerges from the start-up community. In the new innovation economy, the key is to quickly find pieces …