Helen de Silva Joyce 
Language at Work [PDF ebook] 
Analysing Language Use in Work, Education, Medical and Museum Contexts

Over recent decades, linguists have used various theoretical frameworks to investigate the language of the workplace and public institutions, and this work continues to expand into new social contexts. This linguistic research has been used for various applied purposes, including the need to improve communication within organisations and with external clients, customers and patients, and to develop communication and language training programs. Language at Work: Analysing Language Use in Work, Education, Medical and Museum Contexts outlines recent linguistic research in a cross-section of institutions – museums, schools, universities, defence, non-government organisations, universities, hospitals and corporations, as well as Asian-based call centres. The chapters will be of interest to students and scholars of linguistics, language teachers, museum curators, trainers, and educators, in addition to the general reader interested in organisational communication.