Richard A Perry 
KBI [EPUB ebook] 
Learn what Key Behaviour Indicators are, their benefits over KPIs, and how they will build the company culture and brand you have been striving for

Dedication 

Preface – Why KBIs? 

What’s in the Book 

SECTION 1: Introduction 

SECTION 2: What Are KBIs? 

SECTION 3: Getting Started 

SECTION 4: The Limits of KPIs 

SECTION 5: Understanding Behaviour 

Section 6: The Benefits of Using KBIs 

Section 7: Selecting Your KBIs 

Section 8: Implementing KBIs 

Section 9: Case Studies 

Section 10: A Double-Click on Trust 

Section 11: Notes for CEOs 

Conclusion 

Acknowledgements 

Richard was born in rural Essex, England in the late 1960s and grew up on a smallholding. A very average education in a less than average comprehensive school triggered a passion for learning and making things better than has never ceased. As a teenager, Richard taught himself to program in multiple computer languages and became hooked on the microcomputers of the early 1980s. This embedded a technology capability, while living on a smallholding embedded a practical problem-solving capability. Richard left home at 16 and quickly utilised these two fresh capabilities to navigate the world and to add more energy to the notion of making things better. This passion has grown ever since and the power source behind this book. It was a recent discovery for Richard that his Toolset and Skillset was being trumped by Mindset, and so he set about putting pen to paper to share this for others to consider as they embark on their careers and professional journeys. Richard now lives in Australia, is a member of a local Surf Life Saving Club, enjoys painting with oils and competing in endurance cycling events.