KPIs tell you what happened – they are history
KBIs tell you what WILL happen – they are the future
Richard has spent over 40 years working across multiple business sectors, regions, disciplines and levels. he has held roles as a consultant, executive coach, director and non-executive board member.
From this career there has been a single thread of learning which has been pulled out and captured into this book.
It is the power of Key Behaviour Indicators.
KBIs are not KPIs for people, they open a window into the Mindset of your organisation. They tell you if your Culture is real or dead on a meeting room poster.
Culture delivers Strategy.
Behaviours build Culture.
You get what you measure.
Measure Behaviours and get your Culture!
Mục lục
Dedication
Preface – Why KBIs?
What’s in the Book
SECTION 1: Introduction
SECTION 2: What Are KBIs?
SECTION 3: Getting Started
SECTION 4: The Limits of KPIs
SECTION 5: Understanding Behaviour
Section 6: The Benefits of Using KBIs
Section 7: Selecting Your KBIs
Section 8: Implementing KBIs
Section 9: Case Studies
Section 10: A Double-Click on Trust
Section 11: Notes for CEOs
Conclusion
Acknowledgements
Giới thiệu về tác giả
Richard was born in rural Essex, England in the late 1960s and grew up on a smallholding. A very average education in a less than average comprehensive school triggered a passion for learning and making things better than has never ceased. As a teenager, Richard taught himself to program in multiple computer languages and became hooked on the microcomputers of the early 1980s. This embedded a technology capability, while living on a smallholding embedded a practical problem-solving capability. Richard left home at 16 and quickly utilised these two fresh capabilities to navigate the world and to add more energy to the notion of making things better. This passion has grown ever since and the power source behind this book. It was a recent discovery for Richard that his Toolset and Skillset was being trumped by Mindset, and so he set about putting pen to paper to share this for others to consider as they embark on their careers and professional journeys. Richard now lives in Australia, is a member of a local Surf Life Saving Club, enjoys painting with oils and competing in endurance cycling events.
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