This book proposes a new theoretical and methodological approach to the investigation and explanation of intercultural differences in conflict management strategies and relational (politeness) strategies in workplace settings, taking the Chinese workplace as its focus.
Mục lục
1. Introduction 2. The Multi-Level Model: The Analytical Framework 3. Cultural Self Perception: The Explanatory Framework 4. The Management Crisis 5. Interactive Strategies for Conflict Management 6. The Expatriate Participant’s Relational Strategies 7. The Chinese Participants’ Speech Act Strategies 8. Coordinated Turn-taking as Problem Talk Strategy 9. Contextual Factors as Relational Strategies 10. Conclusion
Giới thiệu về tác giả
Ping Du is Assistant Professor at the School of English, the University of Nottingham Ningbo China. Her areas of expertise include intercultural communication and sociolinguistic study of workplace interactions. She has previously worked as a lecturer at the Department of Foreign Languages and Literatures of Tsinghua University, China.
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