Conflict is inevitable, in everyday life and-especially in today’s increasingly non-hierarchical organizations-in the workplace. So what has always been a key leadership skill-conflict resolution-has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.
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Ngôn ngữ Anh ● định dạng PDF ● ISBN 9781604916195 ● Nhà xuất bản Center for Creative Leadership ● Được phát hành 2018 ● Có thể tải xuống 3 lần ● Tiền tệ EUR ● TÔI 6633846 ● Sao chép bảo vệ Adobe DRM
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