Organizations make thousands of automated, operational decisions every week-from targeted pricing of products to
determining which customers get automatic approval, from customizing website navigation and content to satisfying
regulatory mandates. How well they make these decisions drives their profitability, makes or breaks their reputation and
powers customer satisfaction.
How these decisions are made is one of a company’s most important assets. All too often these decisions are not
explicitly managed, assessed or even visible to the company’s business experts. Instead they are buried in the
company’s software code and policy manuals, where they are hidden from view and may even be contradictory. Decision
modeling gives you the power to change this, to make your organization’s decisions transparent, agile and scalable.
Mục lục
Preface To The Second Edition
Why Write This Book?
This Book In Context
Who Should Read This Book
The Value Of Decision Management And Decision Modeling
How And When To Apply Decision Modeling
Introduction To The DMN Decision Modeling Standard
Business Context
The Decision Modeling And Notation (DMN) Standard
Glossary
Integration With Other Models
Advanced Business Decision Modeling In DMN
Methodology Overview
Dispelling Some Common Misconceptions
Core Best Practices
Advanced Best Practices
Patterns, Anti-Patterns And Approaches
Examples
Establishing A Decision Modeling Practice
Appendix A. Glossary And Resources
Appendix B. Feel Reference
About The Authors