2 Ebooks bởi Jannis Angelis
Mairi Macintyre & Glenn Parry: Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service …
PDF
Anh
€96.29
Jannis Angelis & John McManus: Service Operations Management
This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from …
PDF
Anh
DRM
€69.65